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WSC Site Errors - Known Issue

Discussion in 'Community News' started by Zap-Robo, Apr 13, 2013.

  1. Zap-Robo

    Zap-Robo Administrator • King Cupcake

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    Hey all,

    I'm sure several of you have noticed the site is currently creaking a little at the seams from time to time - throwing up a Server Error 500. We ask you to bear with us while we sort out this issue - we're aware and working on it. You can stop reading now if you don't care why this is happening :)

    So, for those of you interested in why we're getting errors and what the solution will be, read on!

    The current host (HostGator) for the website has us on a Shared Hosting plan. The plan itself has been perfectly fine up until recently, when due to the increased interest in WildStar we're hitting a cap. Specifically, this cap is on simultaneously running processes. It's a hard cap of 25 and can not be expanded within any of their Shared Hosting plans.

    This therefore necessitates upgrading to the next "level" of webhosting - a Virtual Private Server (VPS). Unfortunately, I feel that HostGators pricing and scales for a VPS service is too restrictive (much like their Shared Hosting turned out to be) so WSC is going to have to move providers, which is a much lengthier task.

    We're in the process of sizing up the various offering and will hopefully be able to select and begin the move within the next week.

    TL; DR - We know Server Errors are happening, they won't be happening for too much longer!
  2. Extatica

    Extatica Super Cupcake

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    Thanks you for the extra information Zap, and good luck with everything :up:
  3. Lemonater

    Lemonater New Cupcake

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    Just don't "lose" the information already compiled, please! (Another game I know did just that when they moved, deleting years of data, a huge waste.)
  4. Rai

    Rai Cupcake-About-Town

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    Thanks for the update, this kind of sharing is nice!
  5. Zap-Robo

    Zap-Robo Administrator • King Cupcake

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    Update: Some provisional work has started on this - I'm migrating DNS records over to the new host. You should hopefully experience no issues, but just FYI. Try again later if the site suddenly disappears for you!
  6. Shu

    Shu Cupcake

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    Been having some weird slow load times, maybe due to the DNS changes?
  7. Zap-Robo

    Zap-Robo Administrator • King Cupcake

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    No, that's likely the process capping issue that is prompting the host change. DNS issues create a binary problem - you either get the site, or you don't!
  8. Shu

    Shu Cupcake

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    Gotcha. It's loading fast now, but it was suuuuuuper slow for about 15 minutes.
  9. Blankspace

    Blankspace WTB Fun Forum Title

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    Keep up the great work Zap.

    We will still be around here, errors, new additions, and all!
  10. Dyraele

    Dyraele "That" Cupcake

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    I haven't experienced the errors, but thanks for the heads up and looking into the problem.
  11. Shu

    Shu Cupcake

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    Thank you for posting this.
  12. iiFrank

    iiFrank Cupcake-About-Town

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    First time I've ever got any errors here, but thanks for the info. Good luck working everything out.
  13. Sabre070

    Sabre070 Cupcake-About-Town

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    So you've already found a new host?

    If not I couldn't recommend Linode enough. I host 6 websites running multiple programs (voice chat, project management, etc) and their service and quality is excellent.
  14. Crummy Chummy

    Crummy Chummy New Cupcake

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    Another thanks for posting this, I thought it was something on my end.

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